HOUSERULES
1. Clothing Policy
Wearing swimwear is not permitted, except on our specially designated swimwear-allowed days.
The following Tuesdays are swimwear days (swimwear mandatory):
• 23 December
• 6 January
• 3 February
• 3 March
Opening hours on these days: 10:00 – 22:00. Bath slippers are mandatory in all walking areas. In the saunas and steam cabin, slippers are not worn for hygiene and safety reasons.
2. Hygiene & Personal Food/Drinks
Showering is mandatory before using the saunas, pools and other baths. After each sauna session, showering is also mandatory before entering the water.
In the sauna cabins, it is required to sit with your entire body on a towel for hygiene reasons. Bringing your own food and drinks is not allowed anywhere on the premises. Water bottles or other liquids are not permitted in the saunas.
3. Peace & Respect
To ensure a peaceful environment, mobile phones, smartwatches and other electronic devices are only allowed in the reception area. After entering through the glass door, using a phone is strictly prohibited.
Taking photos and filming is not allowed anywhere in the wellness complex to protect the privacy of all guests. If you keep your phone with you after being asked to store it in a locker, the next step will be removal from the complex, with the outstanding balance still due. We want every guest to feel safe, and in a nude environment we do not allow phones.
If you must be reachable due to personal circumstances, you may leave your phone at reception or provide our phone number so we can personally notify you if you receive a call (ask reception for instructions). Silence in saunas and relaxation areas is highly appreciated, guests come to the sauna for peace and relaxation.
4. Conduct & Supervision
Always follow the instructions of our staff. Disruptive, inappropriate or unwanted (sexual) behaviour will not be tolerated. If violated, access will be terminated immediately without a refund. Access to the restaurant, relaxation areas and outdoor terrace is only permitted while wearing a bathrobe.
5. Safety & Liability
Please use the lockers to safely store personal belongings. Sauna Dennenmarken is not liable for loss, damage or theft. Security cameras are present in public (clothed) areas. No cameras are present in unclothed zones.
6. Alcohol Consumption
Enjoyment is welcome, but excessive alcohol consumption is not allowed. Staff may refuse to serve alcoholic beverages if behaviour or safety is a concern.
7. Age & Access
Guests are welcome from 18 years of age. If there is doubt about age, a valid ID may be requested.
8. Discount Promotions
Do you have a discount voucher? Please hand it in during check-in. For online bookings, discount codes must be applied during payment. Discounts cannot be applied afterwards.
9. Accessibility
Our facilities are located on multiple levels, which means we are unfortunately not wheelchair accessible. Thank you for your understanding.
10. Changing & Cancelling Reservations
Sometimes a day turns out differently than planned — no problem. If you have a reservation at Sauna Dennenmarken, you can easily move it to another time. We are happy to help you find a moment that suits you. This can be done via: https://www.dennenmarken.nl/reservering-wijzigen
Rescheduling
You can reschedule your visit free of charge up to 24 hours before your reservation. If you wish to reschedule within 24 hours until the start time, we charge an administration fee of €10 per ticket.
Cancelling
After purchase, tickets cannot be cancelled or refunded.
Expired Tickets
If your ticket has expired, we cannot change or move it anymore. By purchasing a ticket via our webshop, you automatically agree to these conditions.
Thank you for your cooperation. Together, we ensure a calm and respectful atmosphere at Sauna Dennenmarken. Sauna Dennenmarken reserves the right to deny access or remove any guest who violates these house rules, without refund of entry fees.